Nice - New York City Subway LED Signage (via @pyesawichjr)
need to see this in person...
12 comments
either way, this feature actually gets at the heart of what I think plagues the NY MTA, communication (or lack there of). if there was one thing that would get at increasing customer satisfaction the fastest, and in turn, opening riders up to giving the MTA break when things go wrong, it is improving how the communicate at every single touch point, not just conductors over the loud speaker.
Still, it's very well done. Subway lines in NYC should be specially hard for that kind of thing considering the huge number of stops some of them have, but they managed to solve it pretty well with that, IMO.
(Also, the L line still has the not-so-cool displays, differently from what I wrote above -- my memory failed me).
I've stared at that sign while riding the train numerous times and never noticed that. Now it all makes sense, but why didn't I notice it? Maybe a stronger visual cue that a change in the set of "further stops" is being made would help.
I think I cried when I saw that.
